At ePingo, we work very hard to make sure that you receive a high quality product and that it meets our high standards. Our technicians use advanced graphics tools to ensure your images maintain their original quality. We review images before printing to check for resolution, color, image content and quality.

Images that, in our judgement, are too low quality will not be printed without first notifying you and getting your approval. If you are concerned about the quality of an image, mention it in the Special Instructions field when you place the order. Poor quality images are defined as too low resolution, too dark or too light, out of focus, dirty, grainy, bent, folded or torn.

We guarantee our products against defects in material and workmanship for 45 days from the date of purchase. If, for any reason (other than abuse) your print fades or deteriorates, we will replace the print free of charge. Abuse is defined as exposure to excess moisture, direct sunlight, dirt and abrasive compounds or highly corrosive environments and physical damage. ePingo will, at its option, replace the product with an equal or better product or refund the purchase price.

If you are not satisfied with the products you receive from us, please email or call customer support and tell us why you are dissatisfied. We need your help to improve our products and services.

Contacting Customer Support
Email us:
Call toll free: 800.367.5642 Option 2

Thank you for shopping at ePingo. We appreciate your business and work hard to earn your trust.

Steve Langham
President, ePingo.com